Resource Corporation of America

Bilingual Patient Support Representative

Posted Date 1 month ago(6/21/2024 10:34 AM)
Job ID
# of Openings
Job Location
US-TX-Wichita Falls
Customer Service/Support


We are seeking a Bilingual Patient Support Representative who enjoys helping people with compassion and integrity, to join our team.


We help our patients by:

  • Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout the application process
  • Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications
  • Communicating, clearly and effectively both orally and in writing


Must be:

  • Self-motivated, dependable and adaptable
  • Organized and have strong time-management skills
  • Able to follow all HIPAA, state and federal guidelines
  • Knowledgeable of office equipment including, phone, fax, computers and email
  • Bilingual (English/Spanish) required


Past experience desired, not required:

  • Medicaid experience
  • Work in hospital or medical office setting
  • Insurance verification
  • Social Services and/or Patient Advocate
  • Working knowledge of hospital systems (ie: Epic, Cerner, Meditech)


We offer a robust employee benefits package, including, not limited to:

  • Medical, Dental, Vision
  • Paid Holidays and Paid Time Off
  • Life, Personal Accident and Disability Insurance
  • 401K retirement plan
  • Flexible Spending Accounts
  • Employee Referral Bonus Program
  • Discounts on hotels, vacations, car rentals
  • Immediate access to 24/7 Telehealth service


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